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Exploring the opportunities and challenges of Big data applications in Tourism: Implications for tourism destination competitiveness

Research output: Contribution to conferenceAbstract

Original languageEnglish
DatePublished - 22 Jun 2018
EventEuropean Academy of Management: Research in Action – Accelerating knowledge creation in management - University of Iceland, Reykjavik, Iceland
Duration: 19 Jun 201822 Jun 2018


ConferenceEuropean Academy of Management
Internet address


The big challenge for tourism destination management organizations today is identifying and utilizing the abundant data available to inform management intelligence and, consequently, positively influence tourists’ destination image and their decision-making processes while planning for vacations. This study attempts to attain a deeper understanding of Big data applications by destination management authorities, as well as relevant trends and opportunities. In doing so, a primary qualitative research scheme was implemented, and a tourism destination insight specialist was interviewed to gain some better understanding of Big data usage by New Zealand’s tourism organization. Findings reveal that Big data may help destination management organizations around the world be more accurate in unraveling tourists’ real behavioral patterns, leading to enhanced tourism intelligence, and, consequently, improved destination competitiveness. Further practical implications for the present and future of tourism destinations are discussed.

    Research areas

  • Big data, tourism destinations, DMO, New Zealand


European Academy of Management: Research in Action – Accelerating knowledge creation in management

Duration19 Jun 201822 Jun 2018
Location of eventUniversity of Iceland
Web address (URL)
Degree of recognitionInternational event

Event: Conference


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