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Vulnerability: a guide for debt collection: 21 questions, 21 steps

Research output: Book/ReportCommissioned report

Original languageEnglish
Publisher or commissioning bodyPersonal Finance Research Centre, University of Bristol
Commissioning bodyFinance & Leasing Association / UK Cards Association
Number of pages98
DatePublished - 21 Mar 2017


This guide is the first published report based on new research conducted by the University of Bristol in 2016. It provides new data, new insights and new recommendations for organisations working with indebted customers in vulnerable situations.

    Research areas

  • Debt collection, Vulnerability, Banking, Debt


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