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Vulnerability: a guide for lending

Research output: Book/ReportCommissioned report

Original languageEnglish
Place of PublicationBristol
Publisher or commissioning bodyPersonal Finance Research Centre, University of Bristol
Commissioning bodyFinance & Leasing Association / UK Cards Association
Number of pages58
DatePublished - 14 Jun 2017


This guide provides lenders with a renewed focus, new insights, and new tools for working with customers in vulnerable situations. It is the second guide from research funded by the Finance & Leasing Association and The UK Cards Association. It brings together new survey data collected from 1,666 staff who directly take customer credit applications in a representative sample of UK lenders. Endorsed by the key industry associations, the guide aims to help lenders better identify and support customers in vulnerable situations during such credit applications.

    Research areas

  • Banking, Debt, Vulnerability, Vulnerable customers, Vulnerable consumers, Lending, Guide, Mental capacity, Mental health

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